IGD undertakes to behave in a responsible manner towards people, starting from its employees. We are therefore committed to fostering good employment, by means of continuous skills development and professional development, without any distinction whatsoever between genders. We also place particular attention on the health and wellbeing both of our employees and of all those that visit our shopping centres on a daily basis, by implementing voluntary initiatives, in addition to that required by law.
Never before as in the present situation has considering the needs of the people who work for us been so important in order to maintain a high level of participation and
involvement. We followed this approach in 2020 and we will do so also in 2021.
Chief Operating Office
Wellbeing, health and safety
UP TO 2024
Provide 100% of the employees in Italy and Romania with training each year
Carry out at least 1 employee satisfaction survey and 2 “pulse surveys”
Promote a “Sustainability Innovation Award”
Define a goal linked to ESG topics for part of the workforce
Include at least 1 new service each year in the Corporate Welfare Plan
Obtain the Bio Safety Trust Certification in 100% of the shopping centers
UP TO 2030
Achieve gender equality in roles of responsibility
of employees benefitted from the corporate welfare system (italy)
Shopping centers as well as the HQ obtained the Bio Safety Certification
During the year 2021 the workforce in Italy remains stable, with a slight decrease due both to retirements and to the conclusion of contracts covering maternity leave. Over the last 16 years the company has grown from 27 employees in 2004 to 135 in 2021, recording an almost continuos increase year after year.
The Romanian workforce recorded a decrease, due to two retirements and several organisational changes involving both the headquarters and the network.
Corporate workforce flow (2004-2020)
Consistent with IGD’s committment to guarantee its employees steady employment, the percentage of permanent contracts in place in Italy and in Romani increased in 2021. The number of part-time contracts continued to increase, related, in the majority of cases, to specific requests by employees.
IGD, having always been committed to achieving the right conditions for a stimulating work environment, focuses above all on the introduction of training programmes that foster professional development. In 2021, specific training activities were organised based on the target population, thereofore the number of employees trained slightly decreased, while the average hours of training per employee in Italy increased; all this corresponded with a slight increase in the per capita investment in training.
IGD conforms its actions and activities to the principle of impartiality with regard to its employees, as described in the Code of Conduct, guaranteeing compliance with gender equality. Both in Italy and Romania more than a half of employees are woman, 54.1% and 58.1% respectively. The remuneration that IGD offers its employees does not depend in any way whatsoever on gender, but it takes into account different factors like, for example, the level of responsibility connected to the role and the length of service.
No report was made to the Compliance Committee in 2021 regarding any episode of discrimination.
IGD is committed to guaranteeing and promoting the principles of health and wellbeing within the company and its shopping centers, by adopting measures that enable all its employees and those of its shopping centre tenants to work in the best possible health conditions, in compliance with the laws and regulations.
Also in 2021 the organisation of corporate activities underwent changes due to the pandemic. IGD continuously kept a close eye on the situation, alternating and varying the on-site presence of its employees in the headquarters and adapting to and complying with the regulations in force. Starting in the month of October, when it became mandatory for all the to present their green pass in order to enter the workplace, IGD implemented a verification system for all the employees and external visitors. IGD also gave its employees the possibility to receive their vaccinations in a hub created specifically by the Company in agreement with the National Health Service so as to accelerate the vaccination process. In the second half of the year IGD and the Trade Unions signed an Agreement to formalise smart working as an experimental process for 9 months, starting from January 2022.
In Italy in 2021, 48 of the employees were involved in training activities regarding safety, and the continuous monitoring of the indicators related to injuries, illness and employee absenteeism.
With regard to the wellbeing, in April 2017 we launched the Corporate Welfare Plan, which is available to all employees on a permanent contract, with the exception of the top management. Every year IGD allocates a fixed budget to each employee who can choose how to use it. 2020 results were great: 100% of the employees that were entitled used the corporate welfare system.
In order to guarantee maximum safety for both visitors and tenants, our shopping centres have been constructed in full compliance with safety regulations: each tenant is responsible for its own store, whereas IGD is responsible for the common areas inside the malls.
Security staff within the Centre are responsible for protecting and ensuring safety regulations are complied with by keeping the building under surveillance during its opening hours and monitoring visitors to prevent theft or other illegal acts. Security and fire prevention staff are, in most cases,
also qualified in first aid in the event of accidents or sudden illness involving customers or workers. As a further guarantee, every year the Prevention and Protection Service Manager inspects each Shopping Centre, once or more often, in order to assess the safety measures in place. In 2021 IGD continued the process started in 2020 for an even more effective management of health and safety in the Shopping Centres. Indeed, a new governance system was defined, with more local control assigned to the Prevention and Protection Service Managers and a new monitoring role was assigned to the Area Managers.
The projects that had been launched over the previous years continued both in Italy and Romania, the aim being to voluntarly increase safety in the shopping centres:
DOME SKYLIGHTS (ITALY): in 2019 an assessment was initiated regarding the management and monitoring of fall protection systems, and more specifically, of the dome skylights on the Shopping Centre roofs. In 2021 monitoring activities continued, leading to the planning of the first actions to be carried out in 2022.
ANTI-SEISMIC (ITALY): following the earthquake that hit Emilia Romagna in
2012, we defined a voluntary project regarding the anti-seismic improvement of IGD’s structures. In 2021 work was completed in the mall of La Favorita Shopping Center in Mantua.
UPKEEP OF SAFETY IN STRUCTURES (ROMANIA): in 2021 in Romania work was completed on the structures’ fire exstinguishing devices, in order to obtain the updated fire prevention certifications. Moreover we introduced an outsourced service, so as to ensure that emergency situations are dealt with during opening hours.
Also thanks to the work done over the years to make our structures increasingly safe and livable, we have been able to respond adequately to the needs imposed by the Covid-19 health emergency. The measures introduced proved to be effective and they prevented the spread of infection (no outbreaks were reported in the Shopping Centres).