IGD undertakes to behave in a responsible manner towards people, starting from its employees. We are therefore committed to fostering good employment, by means of continuous skills development and professional development, without any distinction whatsoever between genders. We also place particular attention on the health and wellbeing both of our employees and of all those that visit our shopping centres on a daily basis, by implementing voluntary initiatives, in addition to that required by law.
Paying attention to the people who works for us is a key element for success. We take their needs into high consideration in order to maintain a high level of participation and
involvement.
Carlo Barban
Director of Administration and Legal & Corporate Affairs, Contracts, HR and IT
Material issues
Good employment
Wellbeing, health and safety
Targets
UP TO 2024
Provide 100% of the employees in Italy and Romania with training each year
Carry out at least 1 employee satisfaction survey and 2 “pulse surveys”
Promote a “Sustainability Innovation Award”
Define a goal linked to ESG topics for part of the workforce
Include at least 1 new service each year in the Corporate Welfare Plan
Obtain the Bio Safety Trust Certification in 100% of the shopping centers
UP TO 2030
Achieve gender equality in roles of responsibility
of employees benefitted from the corporate welfare system (italy)
100%
Italian portfolio aobtained the Bio Safety Certification
Good employment
In 2022 the workforce in Italy remained substantially stable, with a slight decrease due to several positions that were temporarily vacant at the end of 2022, and for which the recruitment process was started in 2023.
The Romanian workforce remained stable.
Corporate workforce flow (2004-2020)
As confirmation of IGD’s committment to establish long-lasting employees relations, in 2022 the percentage of employees on permanent contracts was consolidated in the whole Group. During the year the overall outgoing turnover (Italy and Romania) was equal to 23 people. The increase in the turnover in Italy was connected both to personal requests (in line with the general trend that can be observed not only at national level) and to specific needs at corporate level. Instead, Romania witnessed a reduction in the turnover, following the completion of the organisational changes started in 2021.
IGD, having always been committed to achieving the right conditions for a stimulating work environment, focuses above all on the introduction of training programmes that foster professional development. In 2022 in Italy, 100% of the employees participated in training activities, the highest number recorded in the last 4 years; also in Romania there was an increase in the total number of training hours compared to 2021.
IGD conforms its actions and activities to the principle of impartiality with regard to its employees, as described in the Code of Conduct, guaranteeing compliance with gender equality. Both in Italy and Romania more than a half of employees are woman, 53.5% and 64.3% respectively. The remuneration that IGD offers its employees does not depend in any way whatsoever on gender, but it takes into account different factors like, for example, the level of responsibility connected to the role and the length of service.
No report was made to the Compliance Committee in 2022 regarding any episode of discrimination.
IGD is committed to guaranteeing and promoting the principles of health and wellbeing within the company and its shopping centers, by adopting measures that enable all its employees and those of its shopping centre tenants to work in the best possible health conditions, in compliance with the laws and regulations.
Remote working
Following an agreement signed in the second half of 2021 with the trade unions, with the aim of balancing work and private life, remote working was introduced as an experimental process for 9 months, starting from January 2022. This agreement was then renewed for a further 9 month period up to 30 June 2023.
Corporate welfare
With regard to the wellbeing, in April 2017 we launched the Corporate Welfare Plan, which is available to all employees on a permanent contract, with the exception of the top management. Every year IGD allocates a fixed budget to each employee who can choose how to use it. 2022 results were great: 100% of the employees that were entitled used the corporate welfare system.
IGD adopted a Safety at Work Management System (Sistema di Gestione della Sicurezza sul Lavoro – SGSL), in accordance with Article 30 of Consolidated Safety Act 81/2008. According to this system the Company defines the Risk Assessment Document to identify and and manage risks at works; the elements of risk considered in the Risk Assessment Document are related to work hygiene, accident prevention and organisational aspects.
Workers are made aware of these risks and the processes to be implemented in order both to prevent the risk of injury and to define the procedures should this occur, through specific training both when newly hired and subsequently at periodic intervals as required by the laws in force.
In Italy in 2022, 26 of the employees were involved in training activities regarding safety, and the continuous monitoring of the indicators related to injuries, illness and employee absenteeism.
In compliance with Legislative Decree 81/2008, the Work-Related Stress Risk Assessment is updated every three years through a questionnaire on work related factors for sample group of workers. Last analysis was carried out in 2020 and the results showed that IGD was positioned in the “green zone”, meaning that no particular organisational conditions that could determine the presence of work-related stress can be found. Next evaluation is scheduled for 2023.
Furthermore, to safeguard the workers’ health the Company defined a health monitoring process by means of a procedure that offers medical visits for VDT users both in the pre-hiring phase and periodically pursuant art. 173 of the Legislative Decree 81/2008.
Safety policies in our shopping centers
In order to guarantee maximum safety for both visitors and tenants, our shopping centres have been constructed in full compliance with safety regulations: each tenant is responsible for its own store, whereas IGD is responsible for the common areas inside the malls.
Security staff within the Centre are responsible for protecting and ensuring safety regulations are complied with by keeping the building under surveillance during its opening hours and monitoring visitors to prevent theft or other illegal acts. Security and fire prevention staff are, in most cases,
also qualified in first aid in the event of accidents or sudden illness involving customers or workers. As a further guarantee, every year the Prevention and Protection Service Manager inspects each Shopping Centre, once or more often, in order to assess the safety measures in place. In 2022 a new method of Health and Safety Management in the shopping centers was implemented, pursuing the aim of decentralising the System and making it more local. The new Prevention and Protection Service Managers were appointed by means of invitation to tender, with focus on the geographical areas of origin. Their work flanks that of the Persons-in-Charge, identified as the Area Managers.
The projects that had been launched over the previous years continued both in Italy and Romania, the aim being to voluntarly increase safety in the shopping centres:
DOME SKYLIGHTS (ITALY): in 2019 an assessment was initiated regarding the management and monitoring of fall protection systems, and more specifically, of the dome skylights on the Shopping Centre roofs. In 2022 the assessment of the conditions of the properties’ dome skylights continued during the year, with work being completed in Centro Borgo (Bologna), Centro Lame (Bologna) and Conè (Treviso).
ANTI-SEISMIC (ITALY): following the earthquake that hit Emilia Romagna in
2012, we defined a voluntary project regarding the anti-seismic improvement of IGD’s structures. In 2021 work was completed in the mall of La Favorita Shopping Center in Mantua.
UPKEEP OF SAFETY IN STRUCTURES (ROMANIA): in 2021 in Romania work was completed on the structures’ fire exstinguishing devices, in order to obtain the updated fire prevention certifications. Moreover we introduced an outsourced service, so as to ensure that emergency situations are dealt with during opening hours.
