Not only shopping: shopping centers also have a social function based on the needs of the local community, like becoming a stage for events. Our integrated approach to sustainability helps us to better meet the current and future needs of our customers, as well as the communities in which we are present. For this reason what we do is shaped by the philosophy that shopping centers are “Spaces to be lived in”.
Restyling, rich schedule of events, focus on the local community, use of new technologies, ongoing dialogue with our visitors and tenants: these are the keys to the success of our Spaces to be lived in.
The surveys we conduct indicate that our visitors are not looking just for shopping at the shopping center, but they also want to find meeting places, entertainment, restaurant services, and events which they can be a part of.
We work to always respond better to the needs of our visitors so that the experience is not limited to shopping.
The events represented the most significant aggregation moment organized within the shopping centers. Using the Marketing Plan tool, we define the correct mix of events declined according to the needs and peculiarities of the territory in which each center is located.
However, during 2020 and in the first months of 2021, the limitations imposed by the pandemic have strongly impacted this aspect of our business. The Marketing strategy has been modified on the basis of the constant changes related to the evolution and spread of the pandemic. The difficulty in organizing events in presence has led us to create attractive non-aggregative moments, in compliance with the safety rules and with the aim of maintaining contact with the community of reference of each shopping center and offering it commercial benefits through digital channels.
Starting from the second half of 2021 we have witnessed the request for greater social interaction and experience from visitors, as well as the greater diffusion of digital. The events, after the emergency phase, are gradually returning to be more and more aggregative, and take into account three main guidelines:
The philosophy “Spaces to be lived in” also reflects the attention we pay to the needs of the local community. We work to meet the expectations of the communities in which we are present by: