Sustainability integrated into our business

Sustainable enterprises are those whose corporate strategies and policies include particular focus on the needs of all their stakeholders and which monitor and optimise their economic, social and environmental impact. Sustainability is part of the DNA of our Group, whose roots are embedded in the aspect of cooperation, and we are convinced that adopting social and environmental responsibility criteria in the real estate sector is the path to healthy and long- lasting growth, faraway from speculative factors. Over the years we have therefore built up a structured process which has enabled us to increasingly integrate sustainability into every aspect of our business.

For more than 10 years we have been working to make IGD increasingly sustainable from all points of view: economic, social and environmental.

For the future we have decided to commit ourselves publicly and actively contribute to a transition towards a “low carbon” economy in the cities where our shopping centers are located



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key figures as at 31 december 2021

1.2 mn €
invested to increase the assets' energy efficiency in Italy
centers obtained the BIO SAFETY CERTIFICATION
electric consumption in the months without restrictions vs 2019

Our sustainability strategy

We are following a sustainable growth approach, where economic-financial aspects are increasingly integrated with social-environmental ones.

As of 2017 IGD’s sustainability strategy is summarized in «Becoming G.r.e.a.t.», which testifies to the company’s commitment to sustainable growth which focuses on environmental issues (Green), on people (Responsible), on being ethical (Ethical), in attractive places (Attractive), together with its stakeholders (Together).

The strategy is made up of three elements which make it effectively operational:

  • the material issues: currently the issues are 12, defined with the materiality analysis carried out in 2017 and then reviewed in the following years.
  • the sustainability targets: 2021 was the year in which we planned our future committments, with the definition of our new 2022-2024 Business Plan. We introduced a serie of targets – 41 – up to 2024, for each of the priorities identified (Green, Responsible, Ethical, Attractive, Together). Furthermore, for the first time, we set long-term ambitions up to 2030.
  • the risks and related policies/actions: the relative risks have been identified for each material issue and those risks correspond to policies and actions that the Company is carrying out or will carry out in the next few years.


The impact of the Covid 19 pandemic, which affected both Italy and Romania starting from the months of February/March 2020, was also highly significant in 2021. This situation also directly influenced the sustainability strategy. More specifically:

  • The 12 material issues were confirmed, with just the addition of necessary greater focus on the matter of «health» which was integrated into the issue «wellbeing and safety»;
  • the reporting of the new pandemic risks, introduced the previous year, was underway;
  • It was not possibile to reach the targets regarding the Shopping Centers’ social/meeting place aspect as the organization of events, awareness raising campaign, etc, were postponed and deferred.


Our process involves a structured engagement of our stakeholders. In particular, we carry out periodic surveys to understand the level of satisfaction of our visitors, of our retailers in our centres, and also of our employees by means of internal atmosphere assessments.

Three corporate bodies are involved in social responsibility:

  • The Board of Directors
  • The Operating Management (top management)
  • The Sustainability Committee (internal work group)



Our priorities

We have established an operational process with continuous  consumption monitoring activities, structural actions for energy efficiency improvement and activities to raise awareness in our stakeholders, with the aim to improve environmental performance in our shopping centres.


  • Climate change
  • Accessibility and mobility


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We continuously place more and more attention on the wellbeing and health, both of our employees and of those that visit our shopping centres on a daily basis.


  • Good employment
  • Equal opportunities
  • Wellbeing, health and safety


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We undertake to comply with the highest ethical-social and governance standards, not only by complying with the laws in our daily business and promoting compliance with the law within our stakeholders, but also by adopting international best practices in our governance structure, communications and risk management system.


  • Governance, ethics and corruption


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Our approach aims to ensure our shopping centres are constantly attractive, as well as to confirm their social role and their function as a place in which to meet up and to spend some leisure time.


  • Sustainable enhancement of the portfolio
  • Retail offer
  • Spaces to be lived in
  • Innovation


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 We continuously work together with a variety of stakeholders, our aim being to understand their needs and expectations.


  • Stakeholder engagement
  • Local communities


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Certifications and recognitions

Our sustainability practices are becoming increasingly recognised at national and international level.

  • We are particularly proud to have received in 2021, for the seventh year running, the “EPRA sBPR Gold Award” for our sustainability report.
  • As at 31 December 2020, 24 of our shopping centres had obtained UNI EN ISO 14001 environmental certification, corresponding to 95% of m2 of the portfolio.
  • In 2020 IGD obtained UNI ISO 37001 – Anti Bribery Management Systems Certification, the only internationally recognized standard that certifies a management system actively involved in preventing and combatting corruption within the corporate environment, already obtained for our Romanian subsidiary Win Magazine SA in 2018.
  • In 2020 Conè, Leonardo and Le Porte di Napoli shopping centers obtained BREEAM “protocol in use” certifcation, so currently 8 of our shopping centers has this environmental certification, which is one of the most important international standards with regard to the environmental sustainability of buildings and which focuses particularly on the overall improvement in the wellbeing of those that spend time there.
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Francesco Soldi
Head of marketing and CSR