Who are we and what do we do with your personal data?
IGD Service S.r.l., hereinafter the Data Controller, protects the confidentiality of your personal data and provides it with the necessary protection from any event that may put it at risk of violation.
For this purpose, the Data Controller implements policies and practices regarding the collection and use of personal data and the exercise of your rights under applicable law. The Data Controller is responsible for updating the policies and practices adopted for the protection of personal data whenever necessary and in any case in the event of regulatory and organisational changes that may affect the processing of your personal data.
The Data Controller appointed a Data Protection Officer (DPO) who you can contact if you have questions about adopted policies and practices. The contact details of the Data Protection Officer are as follows: email@example.com
How does the Data Controller collect and process your data?
The Data Controller collects and/or receives information about you, such as: name, surname, place and date of birth, telephone number, physical and electronic address, current account number, VAT number and tax code. They are used by the Data Controller to manage the contract with the Data Controller and to fulfil the legal and regulatory obligations to which the Data Controller is subject depending on the activity carried on. The communication of your personal data is mainly to third parties and/or recipients whose activities are needed for the proper carrying out of the service or to improve the services that the Data Controller offers you, and also to comply with certain legal obligations or regulations governing the control and supervision of the activity carried on.
The Data Controller does not transfer your personal data abroad. Your personal data will not be in any way disseminated or disclosed to unspecified subjects not even identifiable as third parties.
Your personal information will be processed for:
Your personal data is processed in order to carry out the preliminary activities and the activities resulting from the management of the contract with the Data Controller, such as, for example: invoicing and payment management, handling of complaints and/or reports to the technical support service, management and settlement of contractual and conventional guarantees, as well as for the fulfilment of any other obligation arising from the contract, such as the recording and storage of your personal data.
The obligations to be fulfilled by the Data Controller under the contract and under specific regulations governing it are, among other things:
Your personal data is also processed to prevent fraud, including contractual fraud. Finally, your data (such as your land line and/or mobile phone number and your electronic address) will be processed to provide you with support on the services covered by the contract.
Your personal data is also collected from third parties such as, for example:
The personal data that the Data Controller processes for this purpose is, among others:
Your personal data is processed under the contract and the legal and regulatory obligations resulting from it.
Your data will not be disclosed to third parties/recipients for their own purposes unless:
The Data Controller processes, also through its suppliers (third parties and/or recipients), your personal data, including IT (e.g. logical access) or traffic data collected or obtained in the case of services displayed on the website www.gruppoigd.it to the extent strictly necessary and proportionate to ensure the security and capacity of a network or its servers to withstand, at a given level of security, unforeseen events or unlawful or malicious acts that compromise the availability, authenticity, integrity and confidentiality of retained or transmitted personal data.
For these purposes, the Data Controller envisages procedures for the management of personal data breach in compliance with the legal obligations to which it is subject.
What happens if you do not provide your data?
If you do not provide your personal data, the Data Controller will not be able to carry out the processing operations related to the management of the contract and its services or the obligations that depend on it.
The intention of the Data Controller was to carry out certain processing operations in accordance with certain legitimate interests that do not affect your right to confidentiality, such as those that:
How and for how long is your data retained?
Your personal data is processed by both electronic and manual means and tools made available to subjects acting under the authority of the Data Controller authorised and trained for this purpose. The paper and, above all, electronic files where your data is stored and retained are protected by effective and adequate security measures to counter the risks of violation considered by the Data Controller. It checks regularly and constantly the measures adopted, especially for electronic and telematic tools, as a guarantee for the confidentiality of personal data processed, stored and retained by them, especially if belonging to special categories.
Computer files are located within the EU (and EEA) borders and are not intended to be connected to or interact with databases located abroad.
Data processing is carried out on paper or through IT procedures by internal subjects authorised and trained for this purpose. They are granted access to your personal data to the extent and within the limits required for carrying out the processing activities that concern you.
The Data Controller periodically checks the tools by means of which your data is processed and its security measures, which it constantly updates; it makes sure, also through the subjects authorised to process data, that personal data for which processing is not necessary is not collected, processed, stored or retained; it makes sure that the data is retained with the guarantee of integrity and authenticity of its use for the purposes of the processing actually carried out.
The data is retained on paper, computer and electronic files located within the European Economic Area, and appropriate security measures are ensured.
The personal data processed by the Data Controller is retained for the time necessary for the carrying-out of activities related to the management of the contract with the Data Controller and until ten years after its conclusion (art. 2946 of the Italian Civil Code) or from when the rights that depend on it can be enforced (pursuant to art. 2935 of the Italian Civil Code); as well as for the fulfilment of the obligations (e.g. tax and accounting obligations) that remain even after the conclusion of the contract (art. 2220 of the Italian Civil Code), for the purposes of which the Data Controller must retain only the data necessary for their furtherance. This is without prejudice to the cases in which the rights deriving from the contract should be asserted in court, in which case your data, only that necessary for these purposes, will be processed for the time necessary to pursue them.
This is without prejudice to your right to oppose at any time the processing based on legitimate interest for reasons related to your particular situation.
What are your rights?
In substance, at any time and free of charge and without any special charges or formalities for your request, you can:
The Data Controller must do so without delay and, in any case, at the latest within one month of receipt of your request. The time limit can be extended by two months, if necessary, taking into account the complexity and the number of requests received by the Data Controller. In such cases, the Data Controller will inform you of the reasons for the extension within one month of receipt of your request.
For any further information and to send your request, please contact the Data Controller at firstname.lastname@example.org.
How and when can you oppose the processing of your personal data?
For reasons relating to your specific situation, you may oppose at any time the processing of your personal data if this is based on legitimate interest, by sending your request to the Data Controller at the email address email@example.com
You have the right to have your personal data erased if there is no legitimate reason overriding the one that gave rise to your request.
Who can you complain to?
Without prejudice to any other administrative or judicial action, you may submit a complaint to the competent supervisory authority or to the authority that carries out its tasks and exercises its powers where you have your habitual residence or work or, if different, in the Member State where the violation of Regulation (EU) 2016/679 occurred.
Any update of this information will be communicated to you in a timely manner and by appropriate means and you will also be informed if the Data Controller will process your data for purposes other than those referred to in this information before carrying it out and in time to give your consent if necessary.